Privacy policy
PRIVACY POLICY 🐾🔒
Last updated: November 2026
At Petthrough (petthrough.store), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. INFORMATION WE COLLECT 📋
When you visit our store or place an order, we may collect the following information:
• Personal Identification: Name, billing and shipping address (including our registered German address context), email address, and phone number (+49 1722439685).
• Dog Measurements: Specific dimensions provided for custom-tailored dog apparel (chest girth, back length, neck size).
• Order Details: Products purchased, payment confirmation, and communication history with our support team.
2. HOW WE USE YOUR INFORMATION ⚙️
We use your data to:
• Process and fulfill your orders, including coordinating custom hand-knitted creations.
• Communicate with you regarding order updates, shipping notifications, and customer support.
• Comply with legal obligations under German and European Union e-commerce regulations.
• Improve our store experience, products, and services.
3. DATA PROTECTION & SECURITY 🛡️
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4. SHARING OF INFORMATION 🤝
We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers necessary to run our business (such as payment gateways and logistics/shipping partners like FedEx within the EU) under strict confidentiality agreements.
5. YOUR RIGHTS (GDPR COMPLIANCE) 🇪🇺⚖️
If you reside in the European Union, you have the right to:
• Access, correct, or delete your personal data stored with us.
• Withdraw consent to data processing at any time.
• Lodge a complaint with a supervisory data protection authority.
6. CONTACT US 💌
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
• Store Name: Petthrough
• Website: https://petthrough.store
• Store Owner: Florian Aigner
• Address: Samerstraße 18, 83620 Feldkirchen-Westerham-Feldolling, Germany (DE)
• Phone: +49 1722439685
• Customer Support Email: support@petthrough.store